CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION / RETURN CONDITIONS

GENERAL:

If you place an order electronically through the website you are using, you shall be deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188), as well as other applicable legislation in force, regarding the sale and delivery of the product purchased.
Shipping costs, which are the product shipment expenses, shall be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the agreement.
The purchased product must be delivered complete, in accordance with the qualifications specified in the order, and, if applicable, together with documents such as the warranty certificate and user manual.
If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days from learning of this situation. The total amount must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller’s obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:

If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the agreement to the Seller within 3 days, with the shipping expenses to be borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

If force majeure events that the Seller cannot foresee occur and the product cannot be delivered on time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order and payment was made in cash, this amount shall be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels the order, the product price shall again be refunded to the bank within 14 days from this cancellation; however, it is possible that the bank may transfer it to the Buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO CHECK THE PRODUCT:

Before accepting the goods/services subject to the agreement, the Buyer shall inspect them and shall not accept damaged or defective goods/services such as dented, broken, torn packaging, etc. from the cargo company. The delivered goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

The BUYER may exercise the right to withdraw from the agreement by rejecting the goods, without assuming any legal or criminal liability and without giving any reason, provided that the BUYER notifies the SELLER through the contact details below within 7 (seven) days from the date the purchased product is delivered to the BUYER or to the person/organization at the address indicated by the BUYER.

SELLER’S CONTACT INFORMATION FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: Havens Tekstil Otomotiv İnşaat Sanayi ve Ticaret LTD. ŞTİ.
ADDRESS: Şirinevler Mah. Hürriyet Cd. No:263/A Nazilli/Aydın
EMAIL: info@havensbutik.com
TEL: 0850 305 20 31

DURATION OF THE RIGHT OF WITHDRAWAL:

If the purchased item is a service, this 7-day period begins from the date the agreement is signed. The right of withdrawal cannot be exercised in service agreements where the performance of the service has started with the consumer’s approval before the expiry of the withdrawal period.
The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
In order to exercise the right of withdrawal, a written notification must be sent to the SELLER by registered mail with return receipt, fax, or e-mail within 7 (seven) days, and the product must not have been used within the framework of the provisions of this agreement under the heading “Products for Which the Right of Withdrawal Cannot Be Exercised.”

EXERCISE OF THE RIGHT OF WITHDRAWAL:

The invoice of the product delivered to the third person or the BUYER,
(If the invoice of the product intended to be returned is issued to a corporate entity, it must be sent together with the return invoice issued by that entity. Returns of orders invoiced to companies cannot be completed unless a RETURN INVOICE is issued.)
The return form,
The box, packaging, and standard accessories, if any, of the products to be returned must be delivered complete and undamaged.

RETURN CONDITIONS:

The SELLER is obliged to refund the total amount and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the date the notice of withdrawal reaches the SELLER, and to take back the goods within 20 days.

If there is a decrease in the value of the goods due to a reason arising from the BUYER’s fault or if return becomes impossible, the BUYER is obliged to compensate the SELLER’s damages in proportion to the BUYER’s fault. However, the BUYER is not responsible for changes and deterioration occurring due to the proper use of the goods or product within the withdrawal period.
If, due to the exercise of the right of withdrawal, the total amount falls below the campaign limit set by the SELLER, the discount amount benefited from within the scope of the campaign shall be cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

Products prepared in line with the BUYER’s request or clearly personal needs and not suitable for return, lower parts of underwear, swimsuit and bikini bottoms, cosmetic products, disposable products, goods that are in danger of quick deterioration or likely to expire, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods relating to periodicals such as newspapers and magazines other than those provided under a subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and the return of audio or video recordings, books, digital content, software programs, data recording and data storage devices, and computer consumables is not possible under the Regulation if their packaging has been opened by the BUYER. In addition, before the expiry of the withdrawal period, the exercise of the right of withdrawal regarding services whose performance has started with the consumer’s approval is also not possible under the Regulation.
Cosmetic and personal care products, underwear products, swimsuits, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) can only be returned if their packaging is unopened, untested, undamaged, and unused.

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER falls into default in the case where payment transactions are made by credit card, the BUYER accepts, declares, and undertakes that they shall pay interest within the framework of the credit card agreement with the cardholder bank and shall be liable to the bank. In this case, the relevant bank may resort to legal remedies and may claim the costs and attorney’s fees arising therefrom from the BUYER; and in all circumstances, if the BUYER falls into default due to their debt, the BUYER accepts that they shall pay the loss and damages suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

By making a Bank Transfer or EFT (Electronic Funds Transfer), you may make payment to any of our (TRY) bank accounts of HAVENS TEKSTİL OTOMOTİV İNŞAAT SANAYİ VE TİCARET LİMİTED ŞİRKETİ – TR 9100 0100 2311 9180 0381 5001.
Through our website, you may benefit from online single payment or online installment options with all kinds of credit cards. For your online payments, the amount will be charged to your credit card at the end of your order.